Acceptance Terms, Conditions & Cancelations.

Intensive, Semi-Intensive, Part Time, Individual & Custom Lessons.

  • Please make sure you read and understand all the information on this page.
  • You need to complete the form at the bottom.
  • For any questions, please contact us we will be happy to help you!

If the Student cancels

  • Lessons should be cancelled with a written notification sent before 6pm (CEST) the day before the scheduled class.
  • If the cancelation is not made before the deadline, the class will be counted as normal.
  • If the student doesn’t show up for whatever reason, the lessons will be counted as well.
  • If the rest of your classmates cancel the group lesson with the correct notice, resulting in an individual lesson for you, you will be notified before the lesson and you’ll have two options: 1) Have lessons of 1 hour in length for semi-intensive and Part time and 2 hours for intensive course. Or 2) Wait for your classmates and pospone your class.

In Part Time lessons is only possible to cancel two lessons per monthly pack. The rest of the classes that you can’t come will be counted as normal.

In Individual lessons if the student doesn’t show up on the first 20 minutes of the lesson and doesn’t give any notice, the teacher will be allowed to leave and the lesson will be counted.

If the School cancels

Group lessons >

  • If the teacher is sick or in holidays, we’ll try to replace him/her with another teacher who is available. The students will be notified before the lesson.
  • If there is not another teacher available, the lesson will be cancelled and it won’t be counted in the lesson pack.

Individual lessons >

If the school has to cancel a lesson, the student will have the following options:

  • Have their lesson in their normal day and time with another teacher, if the school has another teacher who is available and the student agrees.
  • Reschedule the lesson during the same week if it is possible for the teacher and the student.

Jaleo Madrid Refund Policy

  • No refunds will be issued for less than 500€.
  • Jaleo Madrid is not responsable for any bank fees or associated costs related to refunds.
  • Courses are transferable to third parties and the school has to be notified on the transfer of the remaining classes.

Public Holidays

We are a coop founded and run by teachers. As well as our students needs, our workers needs are very important and we provide good work conditions for them. For that reason, our school won’t open during bank holidays (national and local) and those classes won’t be taught. Visa students will use the proposal holiday weeks of the final contracted services to cover those holidays. Please, find the holiday dates below.

Photo Release Form (optional)

In the given Photo Release Form, Jaleo Madrid Idiomas is granted permission to utilise an individual’s likeness in various media formats, including photographs, videos, and other digital media. The individual explicitly allows Jaleo Madrid Idiomas to use these photos in any of its publications, both print and web-based, without the need for any payment or consideration.

Furthermore, the individual provides Jaleo Madrid Idiomas with irrevocable authorisation to edit, alter, copy, exhibit, publish, or distribute the photos for any lawful purpose, without seeking approval from the individual beforehand. They also renounce any right to royalties or compensation related to the use of these photos.

The individual agrees to hold harmless, release, and forever discharge Jaleo Madrid Idiomas from any claims, demands, or causes of action that may arise due to this authorisation. This release extends to cover the individual’s heirs, representatives, executors, administrators, or anyone else acting on their behalf or their estate.

Additionally, the individual confirms that they have read and understood the terms of the photo release. They assert that they are at least 18 years of age or, if they are under 18 years old, they have obtained the necessary consent from their parents/guardians, which is evidenced by accepting the form below. The individual accepts the terms of the photo release voluntarily and without any coercion.

Mandatory Form: Acceptance of Terms and Conditions

Thank you for choosing our school! To ensure a smooth and transparent experience for all students, we kindly request you to complete this mandatory form, acknowledging your acceptance of the terms and conditions outlined on this page.