Condiciones generales

Alcance de aplicación

Contratos de venta celebrados a través del comercio electrónico entre la tienda https://jaleomadrid.com/ y el consumidor se regirá por los siguientes Términos y Condiciones Generales.

Por favor lea estos Términos y Condiciones, nuestra Política de Cookies y nuestro Política de Privacidad cuidadosamente antes de usar este sitio web. Al usar este sitio web, usted acepta estar sujeto a estos Términos y Condiciones Generales y a nuestras Políticas de Privacidad. Por lo tanto, si no está de acuerdo con todas las disposiciones de los Términos y Condiciones Generales y las Políticas de Privacidad, no debe usar este sitio web.

Si tiene alguna pregunta sobre los Términos y Condiciones Generales o las Políticas de Privacidad, puede ponerse en contacto con nosotros utilizando los datos de contacto proporcionados en la siguiente sección.

Nuestros detalles

El contrato de compraventa se celebra con Jaleo Madrid Idiomas S. Coop., mercantil española con domicilio social en Calle Mártires Concepcionistas, 12, 28006, Madrid, y F88103874, inscrita en el Registro Mercantil.

Puede contactarnos por teléfono en el +34 623 18 72 08 o por correo electrónico en [email protected].

El contrato se formaliza en inglés.

Archivo de contratos

Los contratos celebrados en la academia se archivan. Puedes acceder a los servicios y cursos que has contratado en tu cuenta de cliente o enviando un correo electrónico a [email protected].

Cómo hacer un pedido

Los usuarios del sitio web pueden navegar por el sitio y llenar su carrito de compras. Para completar la compra, es indispensable que proporcione cierta información obligatoria.

Para encontrar el curso que desea, puede navegar por todas las secciones de nuestro sitio web. Al hacer clic en cualquiera de las secciones, encontrará una amplia variedad de cursos, sus descripciones y los precios correspondientes. Si no puede encontrar lo que busca, por favor, póngase en contacto con nosotros para que podamos ayudarle a encontrar el producto.

Una vez que hayas seleccionado el curso que deseas, simplemente haz clic en el botón “AÑADIR A LA CESTA”. Al añadir un servicio a tu cesta de la compra, podrás ver automáticamente el estado de toda tu cesta. En ese momento, podrás elegir seguir comprando o tramitar tu pedido. Si sigues comprando, tu cesta de la compra será visible en todo momento en la esquina superior derecha de la pantalla. Al hacer clic allí, podrás ver el contenido completo de tu bolsa de la compra e incluso modificarla.

Una vez seleccionados los cursos que deseas adquirir y proporcionada la información necesaria, serás dirigido a un formulario con toda la información sobre las opciones de pago. Una vez recibido el pedido de compra, Jaleo Madrid Idiomas S. Coop. le enviará inmediatamente una confirmación de la compra a la dirección de correo electrónico proporcionada.

Por favor, revise el correo electrónico de confirmación del pedido y verifique que todos los detalles sean correctos. Si nota alguna información incorrecta, por favor, póngase en contacto con atención al cliente por teléfono al +34 623 18 72 08 o por correo electrónico a [email protected].

Conclusión del contrato

Al hacer clic en el botón “completar compra”, usted declara de forma vinculante su intención de aceptar el pedido y se compromete a pagarlo. A continuación, recibirá una confirmación de recepción de su pedido, que confirma la celebración del contrato.

Precio

Jaleo Madrid Idiomas S. Coop. está exento de incluir el Impuesto sobre el Valor Añadido (IVA) por ser un centro legalmente autorizado y los precios ofrecidos están indicados en euros.

Los clientes pueden descargar la factura de sus compras iniciando sesión con su contraseña de usuario y accediendo a su historial de pedidos. Sin embargo, los clientes pueden solicitar una copia de la factura correspondiente en cualquier momento, ya sea en formato electrónico o en papel, a su discreción.

Métodos de pago

El método de pago de las compras se seleccionará durante el proceso de compra y el pago, dependiendo del método elegido, se realizará al finalizar dicho proceso y será condición indispensable para la formalización de la compra.

Se aceptan los siguientes métodos de pago.

El pago se realizará principalmente a través de los siguientes medios.

Compras con tarjeta de crédito o débito. El usuario deberá facilitar el nombre del titular de la tarjeta, el número, la fecha de caducidad y el CVV. Toda la información se procesará a través del terminal TPV del banco Caixa Bank.

Medios técnicos para la corrección de errores

Si detectas un error al introducir tus datos personales durante tu registro como usuario de esta página web, podrás modificarlos en la sección “Mi Cuenta”.

En cualquier caso, puede corregir errores relativos a los datos personales facilitados durante el proceso de compra contactando con atención al cliente en el +34 623 18 72 08 o por correo electrónico en [email protected], así como ejercer tu derecho de rectificación tal como se establece en nuestra Política de Privacidad a través de https://jaleomadrid.com/privacy-policy/.

Este sitio web muestra ventanas de confirmación en varias secciones del proceso de compra que no permiten continuar con la compra si los datos en estas secciones no se han proporcionado correctamente. Este sitio web también proporciona detalles de todos los artículos que has añadido a tu cesta durante el proceso de compra, para que puedas modificar los detalles de tu pedido antes de realizar el pago.

Si detecta algún error en su compra después de completar el proceso de pago, deberá ponerse en contacto inmediatamente con nuestro departamento de servicio al cliente, por teléfono o a la dirección de correo electrónico mencionada anteriormente, para corregir el error.

Derecho de desistimiento

Descripción del derecho de desistimiento

Tiene derecho a rescindir este contrato dentro de los 14 días naturales sin necesidad de indicar ningún motivo.

El período de desistimiento comenzará el día en que se contrate formalmente el curso, programa de formación o servicio educativo a través de nuestro sitio web o de cualquiera de nuestras vías de inscripción.

Para ejercer tu derecho de desistimiento, debes comunicarnos tu decisión de desistir mediante una declaración inequívoca, que puedes enviar a [email protected].

Puedes usar el formulario de retiro de muestra que proporcionamos, aunque su uso no es obligatorio.

Para cumplir con el plazo de desistimiento, basta con enviar la comunicación relativa al ejercicio de este derecho antes de que expire el plazo correspondiente.

Consecuencias de la abstinencia

En caso de desistimiento, te reembolsaremos todos los pagos que hayamos recibido de ti sin demora indebida y, en cualquier caso, en un plazo máximo de 14 días naturales a partir de la fecha en que recibamos tu notificación de desistimiento.

El reembolso se realizará utilizando el mismo medio de pago utilizado para la transacción inicial, a menos que usted indique expresamente lo contrario y siempre que esto no suponga ningún coste para usted.

No habrá costos por devolución, ya que no se trata de bienes físicos, aunque pueden aplicarse las reglas relativas al uso del servicio.

De conformidad con el artículo 108.3 de la Ley General para la Defensa de los Consumidores y Usuarios, si usted ha solicitado que la prestación del servicio de formación comience dentro del período de desistimiento, se le podrá exigir el pago de una cuantía proporcional por la parte del curso efectivamente prestada hasta el momento de la notificación del desistimiento.

Bajo ninguna circunstancia se reembolsarán importes correspondientes a clases ya impartidas, tutorías realizadas, materiales descargados o acceso a contenido digital que haya utilizado.

Excepciones al derecho de desistimiento

De conformidad con el artículo 103 de la Ley General para la Defensa de los Consumidores y Usuarios, el derecho de desistimiento no se aplicará a los contratos relativos a:

Services whose performance has begun with the express consent of the user, and in which the user has expressly acknowledged that, once the service has begun, they lose their right of withdrawal. Example: access to the virtual campus or start of the online course.

Services that have been fully provided, when the performance has been completed before you exercise your right of withdrawal.

Digital content supplied online, when the download or access to such content has begun with your prior express consent.

Defective courses, cancellations or incidents

In the event that the course contracted does not correspond to what was offered, has technical incidents that make it impossible to follow correctly, or there is an error attributable to the academy in access or enrolment, you may request a correction, change of group or course, or refund, as appropriate.

It will be necessary to report the incident via email within a reasonable period of time after its detection, providing the necessary information to identify the problem.

Once the incident has been verified and provided that it is appropriate, a refund will be made using the same payment method used.

Guarantees

All courses and services offered on the website are covered by the legal guarantee in accordance with the conditions established in Royal Legislative Decree 1/2007 of 16 November.

After-sales service

Our customer service department is at your disposal to deal with any possible complaints. You can contact us by telephone on +34 623 18 72 08, at the postal address Calle Mártires Concepcionistas, 12, 28006, Madrid, or by email at [email protected].

Reservation of rights

Ownership of the product will be transferred upon full payment of the price.

Events beyond our control

We shall not be liable for any failure or delay in the performance of any of the obligations assumed, when this is due to events caused by force majeure.

Force majeure shall include any act, event, failure to exercise, omission or accident beyond our reasonable control.

It shall be understood that obligations shall be suspended for the period during which the force majeure continues, and we shall have an extension of the period for fulfilling said obligations for a period of time equal to the duration of the force majeure.

We will use all reasonable means to end the force majeure event or to find a solution that allows us to fulfil our obligations despite the force majeure event.

Industrial and intellectual property

You acknowledge and agree that all copyright, trademarks and other industrial and intellectual property rights in the materials or content provided as part of the website belong to us or to those who have granted us a licence to use them.

You may only use such material in the manner expressly authorised by us or those who have licensed it to us for use. This shall not prevent you from using this website to the extent necessary to copy information about your order or contact details.

Viruses, hacking and other computer attacks

You must not misuse this website by intentionally introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or damaging software or material.

You shall not attempt to gain unauthorised access to this website, the server on which it is hosted or any server, computer or database related to our website.

You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could result in the commission of offences under applicable law. We will report any breach of these regulations to the competent authorities and cooperate with them to discover the identity of the attacker.

Furthermore, in the event of a breach of this clause, you will immediately cease to be authorised to use this website.

We shall not be liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data or materials as a result of using this website or downloading content from it or to which it redirects.

Links from our website

In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, and we have no control over the content of these websites or materials. Therefore, we accept no responsibility for any damage or loss arising from their use.

Written communications

Applicable regulations require that some of the information or communications we send you be in writing. However, by using this website, you agree that most of such communications with us will be electronic.

We will contact you by email or provide you with information by posting notices on this website.

For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition shall not affect your statutory rights.

Notifications

Notifications you send us should preferably be sent via our contact form. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either to the email address or to the postal address you provided when placing an order.

Notifications shall be deemed to have been received and correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter.

Waiver

Our failure to require strict compliance on your part with any of the obligations assumed by you under a contract or these Terms and Conditions, or our failure to exercise any rights or actions that may correspond to us under said contract or the Terms and Conditions, shall not constitute a waiver or limitation of any kind in relation to said rights or actions, nor shall it exempt you from complying with such obligations.

No waiver by us of any specific right or action shall constitute a waiver of any other rights or actions arising from a contract or the Terms and Conditions. No waiver by us of any of these Terms and Conditions or of any rights or actions arising from a contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to you through the various means of contact you have provided us with.

Partial invalidity

If any of these Terms and Conditions or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.

Our right to modify these Terms and Conditions

We reserve the right to modify these Terms and Conditions. We will keep you informed of any substantial changes made to them. These changes will not be retroactive and, except for possible exceptions depending on the specific case, will be applicable 10 days after the date of their publication in the corresponding notice. If you do not agree with the modifications made, we recommend that you do not use our website.

Applicable law and jurisdiction

The use of our website and the contracts for the purchase of products through said website shall be governed by Spanish law.

These General Terms and Conditions are subject to and governed by Spanish law, in particular:

Law 7/1998, of 13 April, on General Contract Conditions.
Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.
Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

The parties submit to the Courts and Tribunals of the consumer’s domicile for the resolution of conflicts, waiving any other jurisdiction.

You can request an out-of-court settlement of disputes at Online dispute resolution | European Commission (europa.eu).

Comments, suggestions, complaints and claims

Your comments and suggestions are welcome. Please send us your comments and suggestions, as well as any queries, complaints or claims, using our contact form, by telephone or by post or email.

In addition, we have official complaint forms available to consumers and users. You can request them by calling +34 623 18 72 08 or through our contact form.

Your complaints and claims to our customer service department will be dealt with as quickly as possible and, in any case, within a maximum period of one month. They will also be registered with an identification code, which we will provide to you so that you can track them.

If you, as a consumer, consider that your rights have been violated, you can send your complaints to us via email at [email protected] in order to request an out-of-court settlement of disputes.

Additional academic, operational and administrative conditions

• The school does not guarantee specific teachers, classrooms or schedules and reserves the right to make the necessary planning changes, including relocating classes to a nearby building for logistical reasons.
• Travel costs, food and drink, examination fees and entrance charges levied by third parties are not included in the course price.
• The minimum number of students in a group is three. The school reserves the right to cancel lessons with fewer than three students. Students may resume lessons when more students join the group, or their remaining credit may be proportionally transferred to one-to-one lessons.
• One class is equivalent to 55 minutes in all courses.
• Intensive lessons may take place in the morning or afternoon. Students are placed in the group corresponding to their level. Time slot preferences may be communicated but cannot be guaranteed.
• The number of weeks required to complete a level is approximate. The school reserves the right to shorten or extend levels depending on group needs. No refunds will be issued if a level is shortened, provided that content is adequately covered. If a level is extended, students must purchase the additional classes required.
• Purchasing a specific number of weeks does not imply an obligation to complete a level.
• The school does not guarantee a specific teacher nor the continuity of the same teacher throughout a course.
• At the end of each level, group students must take an exam unless absent for justified reasons. Voluntary exams may be taken for a fee of 50 euros and last two hours.
• The school may modify group schedules due to internal logistics with prior written notice.
• There is no fixed number of hours required to complete private lesson levels.
• In weeks with public holidays, intensive and semi-intensive courses must be paid in full and will be compensated with private lessons.
• The school does not offer free trial lessons.
• Public holidays do not reduce credit for part-time courses.
• Beginner-level courses have specific start dates.
• Discounts cannot be combined, applied retroactively or extended to course renewals. Third-party discount information is not binding.
• Only intensive face-to-face courses are eligible for student visas. Online lessons are not permitted.
• Visa programmes require upfront payment and minimum attendance of 80 percent. Holidays must be requested in advance.
• Refunds for visa denials are subject to administrative fees and notice periods. No refunds are issued after course start.
• Cancellation conditions vary by course type and notice period.
• Refunds are subject to administrative fees and minimum thresholds. No refunds are issued once a course has started.
• Payments must be made in euros. Certain payment methods are not accepted. Proof of payment may be required.
• Personal data will be processed in accordance with applicable data protection regulations. Requests may be sent to [email protected].

Public holidays

Somos una cooperativa fundada y dirigida por profesores. Además de nuestra estudiantes necesidades, nuestro trabajadores necesidades son muy importante, y proporcionamos bien trabajando condiciones para ellos. Por ello, nuestra escuela no sea abraed durante los días festivos (nacionales y locales) y las clases no ser enseñado. Consulte las fechas de las vacaciones abajo.

Tenga en cuenta que algunas fiestas nacionales que caen en domingo pueden trasladarse al lunes siguiente, en función de la decisión de la Comunidad de Madrid. Para disponer de la información más actualizada, le recomendamos que se ponga en contacto con nosotros directamente. Además, tenga en cuenta que las fiestas locales como San Isidro y Nuestra Señora de la Almudena se celebran exclusivamente en la ciudad de Madrid y son días no laborables sólo dentro de la ciudad.