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Red logo with two vertical and one horizontal line forming a stylized "H" shape. Text on the lines reads "Instituto Cervantes." Below, "Centro Acreditado" is written in cursive.
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Terms, Conditions & Cancelations.

Terms, Conditions & Cancelations for:

Intensive, Semi-Intensive, Part Time, Individual & Custom Lessons.

If the Student cancels

  • Lessons should be cancelled with a written notification sent before 6pm (CEST) the day before the scheduled class.
  • If the cancelation is not made before the deadline, the class will be counted as normal.
  • If the student doesn’t show up for whatever reason, the lessons will be counted as well.
  • If the rest of your classmates cancel the group lesson with the correct notice, resulting in an individual lesson for you, you will be notified before the lesson and you’ll have two options: 1) Have lessons of 1 hour in length for semi-intensive and Part time and 2 hours for intensive course. Or 2) Wait for your classmates and pospone your class.

In Part Time lessons is only possible to cancel two lessons per monthly pack. The rest of the classes that you can’t come will be counted as normal.

In Individual lessons if the student doesn’t show up on the first 20 minutes of the lesson and doesn’t give any notice, the teacher will be allowed to leave and the lesson will be counted.

If the School cancels

Group lessons >

  • If the teacher is sick or in holidays, we’ll try to replace him/her with another teacher who is available. The students will be notified before the lesson.
  • If there is not another teacher available, the lesson will be cancelled and it won’t be counted in the lesson pack.

Individual lessons >

If the school has to cancel a lesson, the student will have the following options:

  • Have their lesson in their normal day and time with another teacher, if the school has another teacher who is available and the student agrees.
  • Reschedule the lesson during the same week if it is possible for the teacher and the student.

Jaleo Madrid Refund Policy

  • No refunds will be issued for less than 500€.
  • Jaleo Madrid is not responsable for any bank fees or associated costs related to refunds.
  • Courses are transferable to third parties and the school has to be notified on the transfer of the remaining classes.

Terms, Conditions & Cancelations for:

Long-term Courses & Visa Students.

Before starting the visa process, please make sure you understand and meet the necessary requirements in the Spanish Embassy in your country. 

Classes in the student visa program are always face-to-face. Online lessons are not allowed under any circumstance. 

Visa denial and cancelations

If the student can’t take the course because their visa has been denied, the total amount of the course will be reimbursed with the exception of administrative expenses (250€), as long as the cancellation is made at least 10 working days prior to the starting date of the course. In order to get the refund of the payment, Jaleo Madrid has to receive a written communication.

The student must send us the official letter of denial (with date, signature and seal) issued from a Spanish Consulate or Embassy, in which name, passport number and visa requested are clearly visible.

Cancellations made on the starting date or after the program start date, whether the student has arrived in Spain or not, don’t allow any refund of program fees.

  1. The school does not offer trial lessons.
  2. One class is equivalent to 55 minutes.
  3. Classes in the VISA program cannot be converted into online lessons or private lessons.
  4. Jaleo Madrid reserves the right not to open a class if it does not have the minimum number of students enrolled. 
  5. Once the visa support documents (enrollment letter, study plan and full payment receipt) have been sent to the student, the type of the Spanish course and its duration cannot be changed. The start date can be changed, and new visa support documents will be issued in case of an appeal after a visa rejection and in case of only being able to obtain an appointment at the embassy later than the start date of the course.          
  6. Once the student obtains their student visa, the start and end date of their program cannot be changed. If the student starts attending their classes later than planned, they can use their holiday weeks included in the program to not miss any classes. 
  7. If the weekly attendance of the student is 60% or below, the school reserves the right to assign the student to another group based on the level test results, teacher recommendation, and the class availability. The schedule may change. 
  8. All students who wish to cancel their course must notify the school with a written communication: by e-mail, WhatsApp or letter. All other notifications won’t be accepted.
  9. Only students in long-term courses can take breaks/holidays during their course as part of their package. It is necessary to take a minimum of 1 full week from Monday to Friday. The school cannot guarantee availability in the same group upon return. 
  10. Holidays need to be communicated to reception 7 days in advance. Otherwise, the break will not be considered as part of the holiday entitlement but deduced from the course weeks credit.
  11. In order to obtain the diploma at the end of the course, students must attend a minimum of 80% of the course, as established by VISA laws.
  12. For long-term courses, when holidays are included in the course pack, the school reserves the right to require students to use some weeks of these holidays, when the school may be closed.

Public Holidays.

We are a coop founded and run by teachers. As well as our students needs, our workers needs are very important and we provide good work conditions for them. For that reason, our school won’t open during bank holidays (national and local) and those classes won’t be taught. Visa students will use the proposal holiday weeks of the final contracted services to cover those holidays. Please, find the holiday dates below.

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Get in Touch

Do you need info? Leave us a message, we will answer you as soon as possible.

Logo for "Jaleo Madrid" featuring two stylized faces in the letters "o" and "e" with smiling expressions.
Red logo with two vertical and one horizontal line forming a stylized "H" shape. Text on the lines reads "Instituto Cervantes." Below, "Centro Acreditado" is written in cursive.

Let's speak Spanish4life!

  • info@jaleomadrid.com
  • (+34) 623 18 72 08
  • Espacio Sapiens (Metro Manuel Becerra) Calle Mártires Concepcionistas, 12, 28006 Madrid
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Jaleo Madrid in the heart of the City

We’re located in the heart of Madrid, at a 2-minute walk from the Manuel Becerra metro station. Our school is easily accesible with metro lines 2,4,5 or 6. Also, if you would like to hang around after class, there are lots of bars and cafes right around the corner.

Customer Service Hours

Monday to Thursday: 09:00 - 20:00
Friday: 09:00 - 17:00

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