Terms & Conditions

Scope of application

Sales contracts concluded via e-commerce between the shop https://jaleomadrid.com/ and the consumer shall be governed by the following General Terms and Conditions.

Please read these Terms and Conditions, our Cookie Policy and our Privacy Policy carefully before using this website. By using this website, you agree to be bound by these General Terms and Conditions and our Privacy Policies. Therefore, if you do not agree with all the provisions of the General Terms and Conditions and the Privacy Policies, you should not use this website.

If you have any questions regarding the General Terms and Conditions or the Privacy Policies, you can contact us using the contact details provided in the following section.

Our details

The sales contract is concluded with Jaleo Madrid Idiomas S. Coop., a Spanish company with registered office at Calle Mártires Concepcionistas, 12, 28006, Madrid, and F88103874, registered in the Commercial Register.

You can contact us by telephone on +34 623 18 72 08 or by email at [email protected].

The contract is formalised in English.

Contract archive

Contracts concluded at the academy are archived. You can access the services and courses you have contracted in your customer account or by sending an email to [email protected].

How to place an order

Users of the website can browse the site and fill their shopping cart. To complete the purchase, it is essential that you provide certain mandatory information.

To find the course you want, you can browse all sections of our website. By clicking on any of the sections, you will find a wide variety of courses, their descriptions and corresponding prices. If you cannot find what you are looking for, please contact us so that we can help you find the product.

Once you have selected the course you want, simply click on the “ADD TO BASKET” button. When you add a service to your shopping basket, you will automatically be able to view the status of your entire basket. At that point, you can choose to continue shopping or process your order. If you continue shopping, your shopping basket will be visible at all times in the top right-hand corner of the screen. By clicking there, you can view the entire contents of your shopping bag and even modify it.

Once you have selected the courses you wish to purchase and provided the necessary information, you will be taken to a form with all the information about the payment options. Once a purchase order has been received, Jaleo Madrid Idiomas S. Coop. will immediately send a confirmation of the purchase to the email address provided.

Please check the order confirmation email and verify that all the details are correct. If you notice any incorrect information, please contact customer service by telephone on +34 623 18 72 08 or by email at [email protected].

Conclusion of the contract

By clicking on the “complete purchase” button, you are making a binding declaration of intent to accept the order and commit to paying for it. You will then receive confirmation of receipt of your order, confirming the conclusion of the contract.

Price

Jaleo Madrid Idiomas S. Coop. is exempt from including Value Added Tax (VAT) because it is a legally authorised centre and the prices offered are indicated in euros.

Customers can download the invoice for their purchases by logging in with their user password and accessing their order history. However, customers may request a copy of the corresponding invoice at any time, either electronically or on paper, at their discretion.

Payment methods

The payment method for purchases will be selected during the purchase process and payment, depending on the method chosen, will be made at the end of the purchase process and will be an essential condition for the formalisation of the purchase.

The following payment methods are accepted.

Payment will mainly be made through the following means.

Purchases by credit or debit card. The user must provide the cardholder’s name, number, expiry date and CVV. All information will be processed through the bank’s POS terminal Caixa Bank.

Technical means for correcting errors

If you detect an error when entering your personal details during your registration as a user of this website, you can modify them in the “My Account” section.

In any case, you can correct errors related to the personal data provided during the purchase process by contacting customer service on +34 623 18 72 08 or by email at [email protected], as well as exercising your right of rectification as set out in our Privacy Policy via https://jaleomadrid.com/privacy-policy/.

This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the purchase if the data in these sections has not been provided correctly. This website also provides details of all the items you have added to your basket during the purchase process, so that you can modify your order details before making the payment.

If you detect an error in your purchase after completing the payment process, you must immediately contact our customer service department, by telephone or at the email address mentioned above, to correct the error.

Right of withdrawal

Description of the right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will begin on the day the course, training programme or educational service is formally contracted through our website or any of our registration methods.

To exercise your right of withdrawal, you must notify us of your decision to withdraw by means of an unequivocal statement, which you can send to [email protected].

You may use the withdrawal form template that we provide, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient to send the communication regarding the exercise of this right before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal, we will refund all payments we have received from you without undue delay and, in any case, within a maximum of 14 calendar days from the date on which we receive your notice of withdrawal.

The refund will be made using the same means of payment used for the initial transaction, unless you expressly indicate otherwise and provided that this does not involve any cost to you.

There will be no return costs, as these are not physical goods, although the rules relating to the use of the service may apply.

In accordance with Article 108.3 of the General Law for the Protection of Consumers and Users, if you have requested that the training service begin during the withdrawal period, you may be required to pay a proportionate amount for the part of the course actually provided up to the time of notification of withdrawal.

Under no circumstances will amounts corresponding to classes already taught, tutorials carried out, materials downloaded or access to digital content that you have used be refunded.

Exceptions to the right of withdrawal

In accordance with Article 103 of the General Law for the Defence of Consumers and Users, the right of withdrawal shall not apply to contracts relating to:

Services whose performance has begun with the express consent of the user, and in which the user has expressly acknowledged that, once the service has begun, they lose their right of withdrawal. Example: access to the virtual campus or start of the online course.

Services that have been fully provided, when the performance has been completed before you exercise your right of withdrawal.

Digital content supplied online, when the download or access to such content has begun with your prior express consent.

Defective courses, cancellations or incidents

In the event that the course contracted does not correspond to what was offered, has technical incidents that make it impossible to follow correctly, or there is an error attributable to the academy in access or enrolment, you may request a correction, change of group or course, or refund, as appropriate.

It will be necessary to report the incident via email within a reasonable period of time after its detection, providing the necessary information to identify the problem.

Once the incident has been verified and provided that it is appropriate, a refund will be made using the same payment method used.

Guarantees

All courses and services offered on the website are covered by the legal guarantee in accordance with the conditions established in Royal Legislative Decree 1/2007 of 16 November.

After-sales service

Our customer service department is at your disposal to deal with any possible complaints. You can contact us by telephone on +34 623 18 72 08, at the postal address Calle Mártires Concepcionistas, 12, 28006, Madrid, or by email at [email protected].

Reservation of rights

Ownership of the product will be transferred upon full payment of the price.

Events beyond our control

We shall not be liable for any failure or delay in the performance of any of the obligations assumed, when this is due to events caused by force majeure.

Force majeure shall include any act, event, failure to exercise, omission or accident beyond our reasonable control.

It shall be understood that obligations shall be suspended for the period during which the force majeure continues, and we shall have an extension of the period for fulfilling said obligations for a period of time equal to the duration of the force majeure.

We will use all reasonable means to end the force majeure event or to find a solution that allows us to fulfil our obligations despite the force majeure event.

Industrial and intellectual property

You acknowledge and agree that all copyright, trademarks and other industrial and intellectual property rights in the materials or content provided as part of the website belong to us or to those who have granted us a licence to use them.

You may only use such material in the manner expressly authorised by us or those who have licensed it to us for use. This shall not prevent you from using this website to the extent necessary to copy information about your order or contact details.

Viruses, hacking and other computer attacks

You must not misuse this website by intentionally introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or damaging software or material.

You shall not attempt to gain unauthorised access to this website, the server on which it is hosted or any server, computer or database related to our website.

You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could result in the commission of offences under applicable law. We will report any breach of these regulations to the competent authorities and cooperate with them to discover the identity of the attacker.

Furthermore, in the event of a breach of this clause, you will immediately cease to be authorised to use this website.

We shall not be liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data or materials as a result of using this website or downloading content from it or to which it redirects.

Links from our website

In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, and we have no control over the content of these websites or materials. Therefore, we accept no responsibility for any damage or loss arising from their use.

Written communications

Applicable regulations require that some of the information or communications we send you be in writing. However, by using this website, you agree that most of such communications with us will be electronic.

We will contact you by email or provide you with information by posting notices on this website.

For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition shall not affect your statutory rights.

Notifications

Notifications you send us should preferably be sent via our contact form. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either to the email address or to the postal address you provided when placing an order.

Notifications shall be deemed to have been received and correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter.

Waiver

Our failure to require strict compliance on your part with any of the obligations assumed by you under a contract or these Terms and Conditions, or our failure to exercise any rights or actions that may correspond to us under said contract or the Terms and Conditions, shall not constitute a waiver or limitation of any kind in relation to said rights or actions, nor shall it exempt you from complying with such obligations.

No waiver by us of any specific right or action shall constitute a waiver of any other rights or actions arising from a contract or the Terms and Conditions. No waiver by us of any of these Terms and Conditions or of any rights or actions arising from a contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to you through the various means of contact you have provided us with.

Partial invalidity

If any of these Terms and Conditions or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.

Our right to modify these Terms and Conditions

We reserve the right to modify these Terms and Conditions. We will keep you informed of any substantial changes made to them. These changes will not be retroactive and, except for possible exceptions depending on the specific case, will be applicable 10 days after the date of their publication in the corresponding notice. If you do not agree with the modifications made, we recommend that you do not use our website.

Applicable law and jurisdiction

The use of our website and the contracts for the purchase of products through said website shall be governed by Spanish law.

These General Terms and Conditions are subject to and governed by Spanish law, in particular:

Law 7/1998, of 13 April, on General Contract Conditions.
Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.
Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

The parties submit to the Courts and Tribunals of the consumer’s domicile for the resolution of conflicts, waiving any other jurisdiction.

You can request an out-of-court settlement of disputes at Online dispute resolution | European Commission (europa.eu).

Comments, suggestions, complaints and claims

Your comments and suggestions are welcome. Please send us your comments and suggestions, as well as any queries, complaints or claims, using our contact form, by telephone or by post or email.

In addition, we have official complaint forms available to consumers and users. You can request them by calling +34 623 18 72 08 or through our contact form.

Your complaints and claims to our customer service department will be dealt with as quickly as possible and, in any case, within a maximum period of one month. They will also be registered with an identification code, which we will provide to you so that you can track them.

If you, as a consumer, consider that your rights have been violated, you can send your complaints to us via email at [email protected] in order to request an out-of-court settlement of disputes.

Additional academic, operational and administrative conditions

• The school does not guarantee specific teachers, classrooms or schedules and reserves the right to make the necessary planning changes, including relocating classes to a nearby building for logistical reasons.
• Travel costs, food and drink, examination fees and entrance charges levied by third parties are not included in the course price.
• The minimum number of students in a group is three. The school reserves the right to cancel lessons with fewer than three students. Students may resume lessons when more students join the group, or their remaining credit may be proportionally transferred to one-to-one lessons.
• One class is equivalent to 55 minutes in all courses.
• Intensive lessons may take place in the morning or afternoon. Students are placed in the group corresponding to their level. Time slot preferences may be communicated but cannot be guaranteed.
• The number of weeks required to complete a level is approximate. The school reserves the right to shorten or extend levels depending on group needs. No refunds will be issued if a level is shortened, provided that content is adequately covered. If a level is extended, students must purchase the additional classes required.
• Purchasing a specific number of weeks does not imply an obligation to complete a level.
• The school does not guarantee a specific teacher nor the continuity of the same teacher throughout a course.
• At the end of each level, group students must take an exam unless absent for justified reasons. Voluntary exams may be taken for a fee of 50 euros and last two hours.
• The school may modify group schedules due to internal logistics with prior written notice.
• There is no fixed number of hours required to complete private lesson levels.
• In weeks with public holidays, intensive and semi-intensive courses must be paid in full and will be compensated with private lessons.
• The school does not offer free trial lessons.
• Public holidays do not reduce credit for part-time courses.
• Beginner-level courses have specific start dates.
• Discounts cannot be combined, applied retroactively or extended to course renewals. Third-party discount information is not binding.
• Only intensive face-to-face courses are eligible for student visas. Online lessons are not permitted.
• Visa programmes require upfront payment and minimum attendance of 80 percent. Holidays must be requested in advance.
• Refunds for visa denials are subject to administrative fees and notice periods. No refunds are issued after course start.
• Cancellation conditions vary by course type and notice period.
• Refunds are subject to administrative fees and minimum thresholds. No refunds are issued once a course has started.
• Payments must be made in euros. Certain payment methods are not accepted. Proof of payment may be required.
• Personal data will be processed in accordance with applicable data protection regulations. Requests may be sent to [email protected].

Public holidays

We are a coop founded and run by teachers. As well as our students’ needs, our workers’ needs are very important, and we provide good working conditions for them. For that reason, our school won’t be opened during bank holidays (national and local) and those classes won’t be taught. Please, find the holiday dates below.

Please note that some national holidays falling on a Sunday may be moved to the following Monday, depending on the decision of the Community of Madrid. To ensure you have the most up-to-date information, we recommend contacting us directly. Also, keep in mind that local holidays such as San Isidro and Our Lady of Almudena are celebrated exclusively in the city of Madrid and are only non-working days within the city.